Refund Policy

Last updated: January 15, 2025

This Refund Policy applies to purchases of digital content, services, or products made directly through the PlayNestra website (https://PlayNestra.com/), as well as purchases made through affiliate links on our website. Please read this policy carefully to understand your rights and obligations regarding refunds.

1. Digital Products or Services Sold by PlayNestra

PlayNestra currently does not sell physical goods, software, or subscription services directly. However, in the event that we introduce digital products in the future, the following refund terms shall apply:

• Cooling-off Period: Under applicable Canadian consumer protection laws, you have a right to cancel certain digital purchases within a specified time frame, typically 7 to 14 days, unless the service has been fully performed with your consent.
• Immediate Delivery: If a digital product is delivered immediately upon purchase and unlocking occurs at the time of purchase, the right of withdrawal may be lost, provided you acknowledged this fact prior to purchase.

2. Purchases Made Through Affiliate Links

When you click on a link to purchase a video game or related product from a third-party retailer (such as an online game store, retail platform, or distributor), PlayNestra acts solely as an affiliate and is not a party to the transaction.

All refunds, returns, exchanges, and warranties for games and products purchased via affiliate links are strictly governed by the respective third-party retailer's own refund policy and applicable consumer protection laws. We do not process refunds for transactions that occur on external websites.

3. How We Facilitate Refunds

Although we are not directly responsible for refunds on third-party purchases, we are committed to helping our users. If you encounter any issues with a purchase you made through a link on our website, we encourage you to:

• Contact the retailer directly to initiate the refund process.
• Refer to the retailer's refund policy for detailed instructions and eligibility criteria.
• Contact our support team for guidance on how to proceed, and we will assist you in navigating the retailer's process.

4. Eligibility for Refunds

Refund eligibility is subject to the terms of the retailer from which you made the purchase. Common conditions include, but are not limited to:

• The refund request must be submitted within the retailer's specified timeframe (e.g., 14 days after purchase).
• The game must not have been played or downloaded beyond the legal threshold for withdrawal.
• Any promotional codes, bundles, or seasonal discounts may affect the refundable amount.
• Certain digital content, once redeemed or activated, may be non-refundable.

We always recommend checking the retailer's terms before finalising any purchase.

5. Exceptions to the Refund Right

In accordance with Canadian law, you may not be entitled to a refund in the following circumstances:

• The content was downloaded or streamed immediately and fully consumed with your prior consent.
• The game was purchased as final sale or marked as non-returnable by the seller.
• The product key or activation code has been redeemed.
• Pre-order purchases may be subject to separate policies once the game is released.

6. Financial Responsibility

PlayNestra expressly disclaims any liability for refunds, credits, or compensation for purchases made on third-party websites. Our role is limited to providing informational content and facilitating traffic to those platforms. Any financial disputes regarding game purchases must be resolved between the consumer and the retailer.

7. Currency and Price Adjustments

Game prices listed on our website are provided for informational purposes based on data sourced from retailers and may fluctuate without prior notice. We do not offer price-drop refunds or retroactive discounts. If you see a price decrease after making a purchase, you should contact the retailer directly to inquire about potential price matching policies.

8. How to Contact Us

If you have questions about this Refund Policy or need assistance with a purchase made via our affiliate links, please reach out to our support team:

Email: support@PlayNestra.com
Postal Address: PlayNestra, Toronto, Ontario, Canada

We aim to respond to all inquiries within 5 business days.

9. Modifications

We reserve the right to update or change this Refund Policy at any time. Any modifications will be effective immediately upon posting on this page. You are advised to review this page periodically, especially before making any purchase through our website.